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Rob Goll
zizzl | VP of Business Development

Every company needs to consistently consider improving their onboarding processes. Take a look at the US Bureau of Labor Statistics, this shows that three million people have left their jobs voluntarily every month since June 2017. While there is a plethora of possible reasons, certainly the onboarding process must be a player in the decisions made by these many employees over time.

Having a well-planned and communicated onboarding process greatly influences an employee’s initial impression of a company. When looking at improving an onboarding process the planning always starts with how long the formal process should take. You would have to admit it is difficult not to agree with the following  article from SHRM that supports “onboarding is a comprehensive process involving management and other employees that can last up to 12 months.” You need to make sure that the process, no matter it’s length, fits your company’s needs.

As you take the next steps to build a comprehensive onboarding plan there are many considerations that need to be addressed. Think about your company values, culture, education, training, performance, evaluations, reviews and more. Developing a detailed onboarding plan is a daunting task. If you are looking for guidance, one resource is the SHRM Foundation’s Effective Practice Guidelines Series; Onboarding New Employees; Maximizing Success Taylor N. Bauer, Ph.D.

In your planning, special consideration needs to be given to those first days and experiences of an employee. They do leave a lasting impression, yet we must get through all the administrivia. Many of us can remember the painful days of old when we had to complete stacks of paperwork. By the way, using online catalogs and pdf’s is not altering that experience. Pointed out by CAREERBUILDER: “Technology has provided us with tremendous tools for communication throughout the employee experience. One area that is of importance is the new hire onboarding process. The experience for employees in the few weeks prior to and after joining your organization sets the tone for them. It’s a time of both great anticipation but also great uncertainty for employees. This makes communication critical.”

Analyzing your onboarding experience and processes on a regular basis, always looking for improvement, will help make your company more successful.

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